All work
Cybersecurity & infrastructure
IT service and security operations
Internal IT support and collaboration with the Security Operations Centre at the Federal Government's ICT infrastructure provider.
SupportedProfessional responsibilityClient details withheld
Context & problem
Galaxy Backbone provides shared ICT infrastructure and services for the Federal Government of Nigeria, where availability and security are both critical.
Why it mattered
Slow support and weak endpoint security directly affect the institutions that depend on shared infrastructure.
My role
IT Specialist handling support tickets and supporting the SOC team.
Constraints & stakeholders
- Government-scale environment
- Security-sensitive context
Approach
- Resolved 20+ tickets weekly using ServiceNow and Active Directory.
- Worked with the SOC team on endpoint security, firewall rules and network monitoring.
What was delivered
- Ongoing IT support
- Contributions to endpoint and network security improvements
Outcome & status
Improved resolution times and availability for internal users.
Reported figures
- Ticket resolution time reduced by 30%; availability improved to 98%.
As stated in the CV; self-reported.
This engagement involved client systems. Names, architecture and data are deliberately left out.